Returns & Refund Policy
DELIVERY OF GOODS
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of www.amaraahair.com.au.
Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
RETURNS AND REFUNDS
www.amaraahair.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Amaraa Hair does not provide any refunds on services. If you are unhappy with your hair, we allow a 48-hour period to contact us and book a complimentary consultation to allow us to understand what has happened. From there we may book you a complimentary correction appointment.
We make no refunds on products purchased. If you change your mind about a product purchased, you may return it in exchange for in-store credit, as long as you do so within 48 hours of making the purchase, and the product is as new and unopened.
All refunds are made at the discretion of www.amaraahair.com.au.