Please find below some FAQs designed to answer all your initial queries you may have regarding our salon and the services we offer. Don’t see the answer to your question? Feel free to reach out to us and we would be more than happy to help.
Amaraa Salon is an exclusive stockist for Única Collection Hair Extensions, as well as Moroccan Oil & Mr Smith hair products.
No – all new clients are not required to book consultations prior to their service bookings.
We do require for all extension clients to send through photos of your current hair front and back, and photos of your goal hair inspiration. Your appointment will not be confirmed without us approving your photos.
Please email or txt your photos with your full name. mobile & email attached to:
EMAIL: email@example.com or TXT 0483 147 225
Alternatively, all consultation appointments are 30 mins and require a booking fee of $50.
For appointments that involve longer services like colouring or extensions, we kindly request that you provide us with a minimum of 4 weeks’ notice for your booking request.
In case you require a last-minute appointment, we encourage you to contact us via our website to inquire about availability and any cancellations. Alternatively, you can opt to be added to our online waitlist.
To ensure the acceptance of your service booking, all client bookings are required to be confirmed with a deposit payment in advance.
We offer multiple deposit payment options for your convenience, including credit/debit card payment over the phone, online booking system payment, or bank transfer.
We have a convenient online booking system so you can make your consultation or appointment booking instantly. Please note that all new clients are required to book a consultation prior to booking any service appointments.
Amaraa Hair will send you the following appointment reminders and confirmation messages regarding your appointment:
- You will receive an email reminder with your booking details 72 hours before your appointment. This email also includes our cancellation policy. To cancel or reschedule your appointment, simply reply to this email.
- 48 hours before your appointment, you will receive a SMS confirmation. Please reply with “Y” to confirm. For additional details, kindly refer to our policies.
Absolutely! Confirming your bookings is crucial as we have specifically reserved time for you. Amaraa Hair ensures that you receive appointment reminders containing comprehensive information regarding the date, time, and services you have booked.
Absolutely! We encourage you to bring inspo pics of the look you are wanting to achieve. Whether you have spotted something on Pinterest, Instagram or TikTok, feel free to show us during your consultation so we can get a feel for your preferences.
A Keratin Smoothing Treatment is an innovative hair treatment procedure that enhances the appearance of your hair, giving it a healthier, glossy, and silky appearance.To read more in depth about this treatment, have a read of our Keratin Hair Treatment page.
Amaraa Hair specialises in hand-tied weft Hair Extensions. These are micro flat and flexible wefts suitable for all hair including ultra-fine hair. They are applied using our custom application method, which provides complete comfort, invisibility and zero scalp damage. To read more in depth about our Hair Extension services, please visit our Hair Extensions page.
Yes, we sell gift vouchers in the salon. Please contact us for further details.
Mount Hawthorn has free street parking. If your appointment is lengthy, we recommend you park at the Mezz underground parking complex. Alternatively, there is ample 1 – 3 hrs street parking.
Please arrive 10min early to allow us to make you comfortable, get you a drink, and start with our Amaraa ritual.
Late arrivals affect the time allocated for your service, which may no longer be sufficient to provide our unwavering standards, in which case we reserve the right to cancel and charge you the full amount of your booking should you arrive later than the 15-minute grace period.
If you need to reschedule your appointment, we completely understand that things come up. Please ensure you follow our guidelines within our cancellation policy:
Cancellation & No Show Policy
Cancellations without 48 hours notice will incur a 50% of the booked service cancellation fee.
Cancellations within 24 hours (including no shows) will incur a 100% of the booked service cancellation fee.
All new colour clients will have a detailed consultation prior to any chemical services. If an allergy test is needed, we perform patch tests prior to booking any services.
All our appointments at Amaraa are one-on-one only. Please attend to your appointment alone.
Amaraa Hair only accepts clients aged 18 and over.
To help create a relaxing environment for yourself and others, please have your phone on silent. If you need to make long phone calls, please do so outside.
No pets are allowed in the salon due to health and safety regulations, with the exception of service animals.
For the protection of clients and staff, if you are unwell, please immediately contact the salon and reschedule your appointment.
Amaraa Hair keeps all personal details and information obtained from clients confidential and private.
Amaraa Hair does not tolerate any form of aggressive or threatening behaviour or communication (verbal or written).
- Amaraa Hair is committed to using safe, regulated products.
- Our products are vegan as well as free from sulfates and parabens.
- Hygiene and safety procedures are in place to protect our customers and employees, as well as our promise to keep the licensing, certifications and education standards of the salon and all employees current as required by law.