FAQ

Please find below some FAQs designed to answer all your initial queries you may have regarding our salon and the services we offer. Don’t see the answer to your question? Feel free to reach out to us and we would be more than happy to help.

Amaraa offers an extensive range of services from; hair colouring, foils, balayage, colour correction, blowdry services, hair styling, event and bridal hair, keratin smoothing treatments and hand tied weft hair extensions.

Amaraa Salon is an exclusive stockist for Ăšnica Collection Hair Extensions, as well as Mr Smith hair products.

Please note that we are only able to provide estimated pricing over the phone or via email. Our pricing structure is tailored to your specific hair length, thickness, and the specific services required to achieve your desired look. Extension quoting can only be done during consultations. We do not offer extension pricing prior to consultations.

Colours & Styling: No – all new clients are not required to book consultations prior to their colour or styling service bookings.

Extensions: Yes – we do require consultations for all new extension clients. Consultations appointments are $50 and take 30-45mins.

For appointments that involve longer services like colouring or extensions, we kindly request that you provide us with a minimum of 4-6 weeks’ notice for your booking request.

In case you require a last-minute appointment, we encourage you to contact us via our website to inquire about availability and any cancellations. Alternatively, you can opt to be added to our online waitlist.

To ensure the acceptance of your service booking, all client bookings require 50% upfront payment.

We offer multiple deposit payment options for your convenience, including credit/debit card payment over the phone, online booking system payment, or bank transfer.

We have a convenient online booking system so you can make your consultation or appointment booking instantly. Please note that all new extension clients are required to book a consultation prior to booking any service appointments.

Amaraa Hair will keep you updated about your appointment with the following reminders and confirmation messages:

  • One Week Before Your Appointment: You will receive an email with your booking details and our cancellation policy. To cancel or reschedule, simply reply to this email.
  • 72 Hours Before Your Appointment: A SMS confirmation will be sent to you. Please reply with “Y” to confirm your appointment. For further details, refer to our policies.
  • Last-Minute Appointments (Within 72 Hours): You will receive a text message confirmation. Please note that all last-minute appointments are automatically confirmed, and our policies still apply.
Yes, confirming your bookings is essential, as we have reserved this time exclusively for you.
 
At Amaraa Hair, we ensure you receive detailed appointment reminders with all the key information, including the date, time, and services booked, to help you stay organised and prepared.

If we don’t hear back from you after the confirmation text is sent, we will make an attempt to call or message you.

However, if we still do not receive a response, your appointment may be cancelled.

Absolutely! We encourage you to bring inspo pics of the look you are wanting to achieve. Whether you have spotted something on Pinterest, Instagram or TikTok, feel free to show us during your consultation so we can get a feel for your preferences.

A Keratin Smoothing Treatment is an innovative hair treatment procedure that enhances the appearance of your hair, giving it a healthier, glossy, and silky appearance.To read more in depth about this treatment, have a read of our Keratin Hair Treatment page.

Amaraa Hair specialises in hand-tied weft Hair Extensions. These are micro flat and flexible wefts suitable for all hair including ultra-fine hair. They are applied using our custom application method, which provides complete comfort, invisibility and zero scalp damage. To read more in depth about our Hair Extension services, please visit our Hair Extensions page.

Yes, we sell gift vouchers in the salon. Please contact us for further details.

Mount Hawthorn has free street parking. If your appointment is lengthy, we recommend you park at the Mezz underground parking complex. Alternatively, there is ample 1 – 3 hrs street parking.

Amaraa Cancellation Policy

Changes and Cancellations: Cancellations or modifications within 48-hours of your scheduled appointment will incur cancellation charges.

48-Hour Notice: Cancellations made with less than 48 hours’ notice will incur a cancellation fee equal to 50% of the total cost of the booked service.

24-Hour Notice and No-Show Policy: Cancellations made within 24 hours of the appointment time, including no-shows, will incur a cancellation fee equal to 100% of the total cost of the booked service.

You agree to pay the applicable cancellation charge in full within 24 hours of your scheduled appointment time. You authorise Amaraa Hair (Timelypay) to debit your credit card if you have not paid the applicable cancellation fee within 24 hours of your scheduled appointment time.

Card Authorisation

By providing your credit card details, you acknowledge and agree to the terms of our cancellation policy. You authorise Amaraa Hair, (Timelypay) to process and charge your card in accordance with the cancellation policy outlined below.

If your card details are not stored, you agree to receive a payment link via email. You commit to paying the applicable cancellation fee within 24 hours of receipt.

Please arrive 10min early to allow us to make you comfortable and get you a drink.

To ensure we provide the highest quality of service, we ask that you arrive on time for your appointment.

Late Arrivals: Clients arriving more than 15 minutes late will result in immediate appointment cancellation and will be charged as a No-Show. In such cases, the full booking amount will be charged as per the cancellation policy.

Solo Attendance only: Please attend your appointment unaccompanied to maintain our professional standards and client comfort.

Cancellation Policy

Changes and Cancellations: Cancellations or modifications within 48-hours of your scheduled appointment will incur cancellation charges.

48-Hour Notice: Cancellations made with less than 48 hours’ notice will incur a cancellation fee equal to 50% of the total cost of the booked service.

24-Hour Notice and No-Show Policy: Cancellations made within 24 hours of the appointment time, including no-shows, will incur a cancellation fee equal to 100% of the total cost of the booked service.

You agree to pay the applicable cancellation charge in full within 24 hours of your scheduled appointment time. You authorise Amaraa Hair (Timelypay) to debit your credit card if you have not paid the applicable cancellation fee within 24 hours of your scheduled appointment time.

Card Authorisation

By providing your credit card details, you acknowledge and agree to the terms of our cancellation policy. You authorise Amaraa Hair, (Timelypay) to process and charge your card in accordance with the cancellation policy outlined below.

If your card details are not stored, you agree to receive a payment link via email. You commit to paying the applicable cancellation fee within 24 hours of receipt.

24-Hour Notice and No-Show Policy: Cancellations made within 24 hours of the appointment time, including no-shows, will incur a cancellation fee equal to 100% of the total cost of the booked service.

You agree to pay the applicable cancellation charge in full within 24 hours of your scheduled appointment time. You authorise Amaraa Hair (Timelypay) to debit your credit card if you have not paid the applicable cancellation fee within 24 hours of your scheduled appointment time.

Card Authorisation

By providing your credit card details, you acknowledge and agree to the terms of our cancellation policy. You authorise Amaraa Hair, (Timelypay) to process and charge your card in accordance with the cancellation policy outlined below.

If your card details are not stored, you agree to receive a payment link via email. You commit to paying the applicable cancellation fee within 24 hours of receipt.

Card Authorisation

By providing your credit card details, you acknowledge and agree to the terms of our cancellation policy. You authorise Amaraa Hair, (Timelypay) to process and charge your card in accordance with the cancellation policy outlined below.

If your card details are not stored, you agree to receive a payment link via email. You commit to paying the applicable cancellation fee within 24 hours of receipt.

All new colour clients will have a detailed consultation prior to any chemical services. If an allergy test is needed, we perform patch tests prior to booking any services.

All our appointments at Amaraa are one-on-one only. Please attend to your appointment alone.

Amaraa Hair only accepts clients aged 18 and over.

To help create a relaxing environment for yourself and others, please have your phone on silent. If you need to make long phone calls, please do so outside.

No pets are allowed in the salon due to health and safety regulations, with the exception of service animals.

For the safety and well-being of both clients and staff, if you are feeling unwell, please contact the salon immediately to reschedule your appointment.

Please note that cancellations or rescheduling outside of our cancellation policy will incur applicable fees.

Amaraa Hair keeps all personal details and information obtained from clients confidential and private.

Amaraa Hair does not tolerate any form of aggressive or threatening behaviour or communication (verbal or written).

Amaraa Hair is dedicated to maintaining the highest standards of safety and quality. We use only safe, regulated products that are vegan and free from sulfates and parabens, ensuring a gentle and ethical approach to hair care.

Our commitment extends to strict hygiene and safety procedures, designed to protect both our clients and employees. Additionally, we prioritise keeping all licensing, certifications, and education standards for the salon and our team up to date, meeting all legal requirements and reinforcing our promise of excellence.