Policies

ARRIVALS

Late arrivals affect the time allocated for your service, which may no longer be sufficient to provide our unwavering standards, in which case we reserve the right to cancel and charge you the full amount of your booking should you arrive later than the 15-minute grace period.

PAYMENTS

Amaraa Hair accepts all card payments, including AMEX (surcharge of 2%) After pay & Zip Pay. (Surcharges occur)

REFUNDS

Amaraa Hair does not provide any refunds on services. If you are unhappy with your hair, we allow a 48-hour period to contact us and book a complimentary consultation to allow us to understand what has happened. From there we may book you a complimentary correction appointment.

We make no refunds on products purchased. If you change your mind about a product purchased, you may return it in exchange for in-store credit, as long as you do so within 48 hours of making the purchase, and the product is as new and unopened.

AGE RESTRICTIONS

Amaraa Hair only accepts clients aged 18 and over.

PHONES

To help create a relaxing environment for yourself and others, please have your phone on silent. If you need to make long phone calls, please do so outside.

PETS

No pets are allowed in the salon due to health and safety regulations, with the exception of service animals.

HEALTH HISTORY

For the protection of clients and staff, if you are unwell, please immediately contact the salon and reschedule your appointment.

PRIVACY

Amaraa Hair keeps all personal details and information obtained from clients confidential and private.

BEHAVIOUR

Amaraa Hair does not tolerate any form of aggressive or threatening behaviour or communication (verbal or written).

Our Code of Ethics

Amaraa Hair is committed to using safe, regulated products.
Our products are vegan as well as free from sulfates and parabens.

Hygiene and safety procedures are in place to protect our customers and employees, as well as our promise to keep the licensing, certifications
and education standards of the salon and all employees current as required by law.